Go Superfast

Dispute & Cancellation codes

Code     Full dispute code description

D101¬† –¬† Please provide evidence within 5 working days of the beneficiary’s UTR number.

D102¬† – ¬†Please provide evidence within 5 working days of the beneficiary’s UTR number and provide evidence of the beneficiary is trading from this address. E.g. utility bill.

D103¬† –¬† Please provide evidence within 5 working days of the beneficiary is trading from this address. E.g. utility bill.

D104¬† –¬† Checks on eligibility for this beneficiary has found that this company may be larger than a EU defined SME and therefore is not eligible for a voucher, please see the PRP term and conditions for more information.

D105¬† –¬† Voucher [voucher number] has already been requested for this beneficiary. The total value of all vouchers taken by beneficiaries must within the maximum values permitted. Please clarify within 5 working days which voucher you would like to continue with.

D106¬† –¬† The value of this voucher is not compliant with the scheme rules.

D107¬† –¬† This address has been found to have already received/have contracted to receive state aid for gigabit capable broadband to these premises, therefore is ineligible for a voucher.

D108¬† –¬† Checks on eligibility for this beneficiary has found that this company is dormant or dissolved, dormant and dissolved companies are not eligible for vouchers, please provide evidence that this beneficiary is still trading within 5 working days, otherwise this voucher will be cancelled.

D109¬† –¬† Please provide a full name for this beneficiary within 3 working days.

D110¬† –¬† Please provide a full address for this beneficiary within 3 working days.

D111 ¬†–¬† Company number provided by the supplier and the beneficiary are different, please clarify which is the correct company number.

D112¬† –¬† Other dispute, a reason will be given for the dispute, if you are unable to see the full message contact us at lffnsuppliers@culture.gov.uk.

D113¬† –¬† The beneficiary has not confirmed their company registration number to us, please ask them to contact us within 5 working days at gbvshelp@culture.gov.uk to confirm their company number.

D114¬† –¬† Registered suppliers are ineligible to request vouchers for themselves and therefore this voucher will be cancelled by close of play today, please see the PRP terms & conditions for more details.

D200 – State aid check required. Data shows a possible match for existing state aid intervention. Further investigation is required by BDUK to resolve. Voucher will be issued if all checks prove negative or cancelled if evidence of existing or planned aid is identified.

D201 –¬† Data shows that premises in this postcode are able to obtain broadband speeds =>100mbps. This voucher will be cancelled if the dispute is not responded to within 5 working days

D202 –¬† Data shows that top up voucher values are not available for premises in this postcode. This voucher will be cancelled if the dispute is not responded to within 5 working days

D203 The beneficiary of this SME voucher has selected residential status during validation of their voucher. Please confirm the type of funding being requested and provide evidence of trading status within 5 working days.

Code     Full cancellation code description

C101  Р Duplicate voucher

C102 ¬†–¬† Beneficiary has been found to be ineligible for a voucher according to the scheme rules, please see https://gigabitvoucher.culture.gov.uk/media/ for more details on beneficiary eligibility.

C103  Р Beneficiary address has been found to have already received/have contracted to receive state aid for gigabit capable broadband to these premises.

C104¬† –¬† Beneficiary has requested the cancellation of this voucher.

C105    Supplier has requested the cancellation of this voucher.

C106    Other cancellation, a reason will be given for the cancellation, if you are unable to see the full message contact us at support.bduk@zendesk.com.  

C107¬† –¬† Cancelled – Voucher has not been validated by the beneficiary within the 28 day period.

C108¬† –¬† Cancelled – connection has not been delivered within the 12 month build period and no extension has been agreed.

C109¬† –¬† Cancelled – Installation has not been validated by the beneficiary within the 28 day period.

C201 –¬† ¬†Cancelled. Data shows that premises is able to obtain broadband speeds =>100mbps.