Why is my address not eligible for a voucher?
We are using vouchers to help support the cost of broadband installation in places where gigabit-capable connections are not available today. According to the information we have about this address, we believe that one or more network providers can supply a broadband connection here of at least 100Mbps today.
Where do you get this information from?
Most of our information comes from Ofcom, the regulator for the UK’s telecommunications market. Three times a year Ofcom requires many network providers to report where their networks operate. This information helps us to build a picture of predicted speeds and decide where vouchers will be most useful.
We also use data from other sources, for example, our own programmes.
Where can I find out more about this information?
You can check the information that Ofcom shares with us by using its online checker. This checker uses broadband availability and predicted speed data provided by the UK’s major network providers.
What should I do if I need more help?
The predicted speeds used in the Ofcom checker are provided by the leading UK network providers. Ofcom did not receive data for every premises in the UK, and will continue to work with providers to fill in the gaps. If no predictions are shown for your address this does not necessarily mean broadband is not available and we suggest that you check availability on network provider websites.
Ofcom provides advice about broadband faults and problems, which can be found here. The advice also includes links to Ofcom-accredited price comparison sites which may help you find out more about which network providers operate in your area and the speeds that they offer.