Site Visits

Final checks for your gigabit connection

As a final check that beneficiaries of this scheme have received their gigabit capable broadband connection, you may receive a visit request or a call from our audit partners, Campbell & Kennedy.

Campbell & Kennedy are an experienced award-winning family business and are the official audit partners for the Gigabit Broadband Voucher Scheme throughout the UK.

Recipients of gigabit vouchers may receive a request by telephone for a visit from one of their experienced Fibre Broadband Auditors or they may call you to collect information about your new connection. These spot checks are generated randomly.

The Campbell & Kennedy engineer will ask you some questions and will measure the broadband speed at your premises or ask you to carry out a check and send them a screen-shot of the result.

This feedback enables us to monitor the service that you have received and to check that you are satisfied with the end result.

*COVID-19 – we will carry out a remote site visit where a physical one is not possible*